At Vendogear, customer satisfaction is our priority. Below is our detailed policy on returns, refunds, exchanges, and cancellations.

1. Customer Responsibility

Before placing an order, customers are responsible for reviewing all product information, including:

  • Size charts and measurements

  • Colors and product descriptions

  • Shipping and processing times

Once an order enters production, changes or cancellations are no longer possible.

2. Returns Policy

No Returns Policy
Due to the customized, made-to-order nature of our products, we do not accept returns unless the item is defective or damaged.

This policy supports our sustainability goals by helping to reduce waste from unwanted items. Please rest assured, if there’s an issue with your order, we will make it right.

Order Corrections
You may request corrections (e.g., size, design, or address) within:

  • 24 hours after ordering on weekdays

  • 48 hours after ordering on weekends

After that, your order enters production and cannot be modified or canceled.

3. Order Cancellations

Eligibility:

  • Cancel within 24 hours on weekdays

  • Cancel within 48 hours on weekends

How to Cancel:
Send an email to [email protected] with your order number and cancellation request.
Cancellations are not possible once the order has entered production.

4. Refund Policy

Eligibility for Refunds:

  • Damaged or Defective Items:
    If your item arrives damaged or defective, you’re eligible for a full refund or replacement.
    Please submit clear photo evidence within 30 days of delivery (based on tracking data).

  • Late or Missing Orders:
    – 50% refund if your order has not been delivered within 45 days
    – 100% refund if your order is not delivered after 60 days

Non-Refundable Cases:

  • Wrong size, color, or design selected by customer

  • Incorrect shipping address provided

  • Change of mind after order enters production

5. How to Request a Refund

To request a refund, please contact us at [email protected] and include:

  • Your order number

  • A clear description of the issue

  • Photo proof if the item is damaged or defective

Our team will review your request and respond within 48 hours.

Refund Processing Time:
Approved refunds will be processed within 5–7 business days via your original payment method.
Processing time may vary depending on your bank or payment provider.

6. Exchanges & Replacements

Eligibility:
Exchanges are only available for defective or damaged items.

How to Request a Replacement:
Email [email protected] with:

  • Your order number

  • Clear photo evidence of the issue

Replacement Process:
Once approved, a new item will be shipped free of charge.
There is no need to return the original item.
Processing time is 3–5 business days after your request is approved.

Not Eligible for Exchange:

  • Incorrect size, design, or color selected by customer

7. Order Tracking

Track your order using our Order Tracking Page.
If your order has not arrived within the estimated timeframe, please contact us.

8. Additional Policies

  • Remote Locations:
    Orders to Hawaii, Alaska, and military addresses (APO/FPO/DPO) may take longer than standard delivery times.

  • Holiday Season Delays:
    Orders placed during peak seasons (e.g., Christmas, Black Friday) may face delays of 3–5 business days. We recommend placing orders early.

  • Promotional Items:
    Items purchased during sales or promotions are only eligible for refund or exchange if defective or damaged.

  • Sustainability Commitment:
    We use eco-friendly packaging whenever possible to reduce waste and environmental impact.

9. Frequently Asked Questions

Do I need to return a defective item?
No. Just send photo proof, and we’ll issue a replacement or refund.

Can I cancel my order?
Yes — within 24 hours (weekdays) or 48 hours (weekends). After that, cancellations are not possible.

What if my order is delayed?
Remote areas (Hawaii, Alaska, APO/FPO) may experience longer delivery times. Contact us if the delay exceeds the estimate.

10. Contact Information

If you need assistance, our support team is here to help:

For more information, please visit our other policy pages:

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