At Vendogear, we are committed to delivering your order quickly and safely. To ensure smooth delivery, please provide a complete and accurate shipping address, including building numbers, apartment or unit numbers, and other relevant details. We are not responsible for delays or lost packages due to incorrect or incomplete address information.

1. Order Processing & Cut-Off Time

  • Processing Days: Monday to Friday (excluding U.S. public holidays)

  • Order Cut-Off Time: 5:00 PM PST (GMT-08:00)
    Orders placed after this time will begin processing the next business day.

  • Processing Time:
    Please allow 5–7 business days to process and prepare your order (excluding weekends and holidays).

2. Shipping Timeframes

  • USA Orders:
    Estimated shipping time: 7–10 business days
    Total delivery time: 12–17 business days (Processing + Shipping)

  • International Orders (Outside USA):
    Estimated shipping time: 10–17 business days
    Total delivery time: 15–24 business days (Processing + Shipping)

Please note: Delivery times are estimates and may vary due to customs, weather conditions, or carrier-related delays.

3. Shipping Costs

  • USA Orders: Flat rate of $5.95

  • International Orders: Flat rate of $9.95

Additional shipping fees may apply for remote or special delivery areas. Any such fees will be calculated and displayed at checkout.
✅ No hidden charges – full transparency at checkout.

4. Peak Season Delays

During peak seasons (e.g., Christmas, Black Friday, New Year), both processing and delivery may be delayed by 5–7 additional business days.

Holiday Tip: Place your orders at least 25 days in advance during peak periods to avoid delays.

5. Order Tracking

You’ll receive a tracking number via email once your order is shipped.
Tracking may take 24–48 hours to update. If tracking remains inactive beyond this, please contact us at [email protected].

6. Address Changes

If you need to update your delivery address, please contact us within 24 hours of placing your order.
Once an order is in transit, address changes are no longer possible.

7. Damaged or Missing Parcels

  • Damaged Parcels:
    Refuse delivery if the item arrives visibly damaged. If accepted, send us clear photos of the damage within 48 hours.

  • Missing Orders:
    – Contact us if your order hasn’t arrived within 17 business days (USA) or 24 business days (International)
    – Refund policy:
    – 50% refund if not received after 45 days
    – Full refund if not received after 60 days

8. Taxes & Customs Fees (International Orders)

  • Any customs duties or import taxes are the responsibility of the customer and may vary depending on your country’s regulations.

  • For remote international areas, additional delivery surcharges may apply and will be shown at checkout.

9. Sustainability Commitment

We use eco-friendly packaging whenever possible. By choosing Vendogear, you’re helping to reduce environmental impact.

10. Contact Us

For questions or assistance: